Work-at-Home

Work-at-Home

Business Continuity and Resilience During COVID-19 and Beyond

With COVID-19 disrupting business operations around the world, and people everywhere practicing social distancing, companies have been forced to reconsider how necessary work gets done.

So, at a time when people need support and empathy most, it’s essential that each Teleperformance client has the right, customized solution that ensures business continuity in the near-term, and provides a blueprint for future business resilience and agility.

To effectively manage volume spikes and optimize live agents, Teleperformance recommends:

  • Blending on-site and work-at-home (WAHA) interaction experts to ensure scalability during peak seasons
  • Leveraging automation tools, like bots, to offload simple and repetitive tasks and optimize live agents.
Curve

Maintain and even optimize business operations by using an at-home model that can quickly scale up or down based on capacity needs.

Incorporating home-based agents as part of your support solution complements those still working from our centers, and offers long-term business agility and overall resilience by providing the flexibility needed to plan for address seasonal peaks, natural disasters, or health crises like the current pandemic.

  • Hire the best people
    Raise the bar and hire the very best people, regardless of their location. Because working from home also improves employee work-life balance, it. leads to higher agent loyalty, retention and tenure.
  • Two-factor security
    Two-factor security, data encryption, and strict fraud-prevention processes ensure that remote workers operate in a restricted and controlled environment.
  • Flexibility
    You can quickly and easily increase capacity during peak seasons by adding new, home-based interaction experts without worrying about the overhead and headaches of expanding a brick-and-mortar office.

Benefits of a work-at-home model:

  • Access to global talent pool
  • Flexibility to address seasonal volume spikes
  • Improved employee satisfaction that leads to improved customer satisfaction
  • Business continuity in times of natural disasters or fear and risk of infections

Why work with a Teleperformance work-at-home solution?

Proven experience in implementing a work-at-home model:

  • We manage a team of thousands of remote interaction experts that connect and assist customers daily across all geographies
  • The team of remote interaction experts has grown four times faster than experts working in the offices
  • Best-in-class operational and security processes, ensuring consistent results from on-site and remote interaction experts
  • Adapted training and coaching processes, specifically designed to engage a remote workforce
  • Specific technical solution that commits the same levels of control and security for remote and on-site interaction experts
Why work with a Teleperformance work-at-home solution?

Why work with a Teleperformance work-at-home solution?

Proven experience in implementing a work-at-home model:

  • We manage a team of thousands of remote interaction experts that connect and assist customers daily across all geographies
  • The team of remote interaction experts has grown four times faster than experts working in the offices
  • Best-in-class operational and security processes, ensuring consistent results from on-site and remote interaction experts
  • Adapted training and coaching processes, specifically designed to engage a remote workforce
  • Specific technical solution that commits the same levels of control and security for remote and on-site interaction experts

No data is stored locally


Two-factor authentication


Encrypted data communication


Device lockdown system

Proven Home Agent Best Practices

Our work-at-home model was created to make working from home simpler, faster, and safer. Advance your business and achieve a superior customer experience with Teleperformance’s work-at-home solution.

Our work-at-home model was created to make working from home simpler, faster, and safer. Advance your business and achieve a superior customer experience with Teleperformance’s work-at-home solution.

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